Shipping & General Policies
I am committed to offer excellent customer service with your complete satisfaction as my goal, but do take a moment to read this page and make any necessary inquiry contacts before placing an order as I do not accept returns or engage in item exchange processes.
***NOTE*** The general transit procedures and timing stated below are currently in uncertain status due to the COVID-19 pandemic situation***
TIMING AND TRANSIT FOR USA AND CANADA:
Parcels with United States destinations are shipped via USPS in conjunction with Chit Chats Express partner facility.
Canada destinations are also with Chit Chats, and in conjunction with Canada Post usage for 'the last mile'.
Packages are insured up to or at $100 as the standard, and have a delivery expectation time frame generally between 3 to 10 days from your purchase date (for the majority of United States and Canada destinations, outlying regions / some provinces can take longer than others).
Orders are generally processed (posted) from 1 to 4 business days after the financial transaction is complete (with a 2 day time frame as the most common).
Orders will take longer to process if the information in the purchase order is not verifiable and / or there is suspect to any attempt to fraud.
In the event you have engaged in a fitting consultation and there are any alteration adjustment procedures on your item(s) additional time may need to be factored into this, though it is likely this 'same week' processing time will remain consistent.
This transit time is an estimate, not a guarantee as any packages sent through the mail system are subject to delay from weather conditions, border crossing procedures, delivery service disruptions, or other unknown factors that are beyond my control.
In my experience I have had little to no issues with shipping delays but if you have specific delivery requirement dates that are important it is recommended you confer with me on this before you make your purchase.
SHIPPING RATES AND FEES:
Delivery fees are currently set to rates of $5, $10, $15, or $20 (variant to item size / weight category) per package within the USA states and most Canada provinces.
Any parcels that are non-deliverable due to a wrong address being entered in by the buyer, or from failure to make claim to your parcel will incur additional shipping fees for me to re-send correctly so please take a moment to check your delivery address is correct at the order confirmation stage.
In the event an order is to be cancelled due to being non-deliverable, the amount to be refunded will have both the sending and the return shipping fees already paid for by me, deducted from the initial transaction amount.
Cancellation of an order is not an option if the item has already been shipped or if the item has been altered or modified as per the buyers request. The status of your order can be viewed in your order confirmation email that is sent automatically from this site when you make a purchase.
I am not responsible for parcels stolen, so please monitor the travel progress at usps.com (or other accordingly with the tracking number link that shows in your order status / shipping notification sent to your email at the time of my sending it).
You can always get in touch with me at any time if you need assistance with current transit time estimates, or anything else you need.
International regions (places that are outside of USA and Canada) do not have any ship method selection readily available at checkout, as transit times can be unpredictable, delivery rates can get very costly, and duty fees, VAT (value added tax) that incur are calculated at the customs border entry point of international countries (making further additions to an international buyer's responsibility of fees).
FITTING AND SIZE INQUIRIES:
THE FOLLOWING INFORMATION IS REQUIRED for answers to any inquiry questions with regards to sizing or fit recommendation to have any accuracy to them as the:
-availability at present or possibility to upcoming is subject to change while I await the information
-fit compatibility cannot be confirmed should any measures exceed the adjustment range of my fitting forms
-commitment to any alteration or production completion dates cannot be made if I am prevented to move forward
With my apologies for the burden to the task of taking measurements in inches, it is in your best interest to eliminate possibility to error, with a consistent standard no longer in existence for women's apparel sizing I do not give fit recommendations or engage in consultation services based on the interpretation of off the rack size numbers.
With your measuring tape just snug (meaning allow no slack but no squeezing either):
1 - Bust at largest point (and usual bra size if other than average B/C cup)
2 - Waist at smallest point
3 - Butt at largest point
4 - Your entire body height without shoes
5 - Shoe type preference if other than average 1 to 2 inches heel height
For step by step instruction on how to measure, click on: Measurement Guide
This site reserves the right to refuse / cancel an order or limit the sale of products to any person, geographic region or jurisdiction (such as in the event a shipping address cannot be verified or there is suspect of credit card fraud use or attempt of).
A correction of any errors, inaccuracies or omissions, change to update information may be made if any information is inaccurate at any time (including after you have submitted your order).
Rest assured though, only a minor edit to a shipping address would be made for the purpose of matching the verified version of its display to the appropriate package delivery service), any event of a further complication that needs clarification (such as a destination is not verifiable at all, or I have been prompted that there is potential issues with fulfillment of an order) you will be contacted at the email you provided in the purchase order.
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