Shipping & General Policies
I am committed to offer excellent customer service with your complete satisfaction as my goal, but do take a moment to read this page and make any necessary inquiry contacts before placing an order as I do not grant requests for cancellations / item exchanges, and many items are final sale.
Select items may be returned within 30 days (return shipping costs and restocking fees apply).
A full refund will be issued in the event where a parcel fails to reach its destination.
A partial refund may be issued in the event a parcel was not deliverable and has made its way back to me, for the amount of the order total minus the shipping and transaction fees.
Payment methods are exclusive to those displayed on the footer.
Best to check your order confirmation details shortly after making a purchase, reach out to me if you see any errors (or if you did not receive an order confirmation email), and check back for updates and / or follow up notifications in the following days.
Order fulfillment may be extensively delayed and / or cancelled if any information is indicated to be possibly fraudulent / cannot be verified.
TIMING AND TRANSIT:
Shipping is available for USA and Canada destinations ONLY.
Orders are generally fulfilled (shipped) 1 to 3 business days after an order is placed.The next weekday is the most common.
Parcels with United States destinations are shipped via USPS in conjunction with Chit Chats Express partner facility.
Canada destinations are also with Chit Chats, and in conjunction with Canada Post (or alternative carrier) usage for 'the last mile'.
Packages have a general delivery expectation time frame of 4 to 8 business days from your purchase date for the majority of United States and 3 to 10 business days for Canadian metropolitan destinations.
***Outlying regions / some provinces or territories will take longer than others, and there can be unanticipated delays***
Transit times are estimated, not guaranteed.
Packages are subject to delay from weather conditions, delivery service disruptions, or other factors that are beyond my control.
I am not responsible for stolen delivered items, so please monitor the order status / transit progress with your tracking number link in your emailed order confirmation.
This store is hosted on Shopify Inc. which provides the online e-commerce platform that allows the sale of products and services at this site.